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Returns

NRS GUARANTEE

Your complete satisfaction is our goal. When your order arrives, please check each item carefully (immediately). If for any reason, you're not satisfied, you may return that unused product for an exchange, credit or refund.


RETURNS

Fill out the return form provided in your order and include it with your merchandise. Special order, drop ships and custom merchandise may not be returnable or may be subject to a restocking fee. Books, tapes, health care supplies, used ropes and used saddles are not returnable.


ROPE POLICY

We want you to be happy with the ropes you receive from NRS. When you receive your ropes, please inspect each one carefully. If you are not completely satisfied, please return, within 20 days of original order, any unused rope to NRS for an exchange or refund. Unfortunately, we cannot accept a used rope for return. Please call our customer service representatives for tips on keeping your ropes clean, straight and useful.


SADDLE POLICY

It is important that your new saddle fits both you and your horse. When your saddle arrives, please inspect it carefully, saddle your horse with it using a clean pad, and make sure you are satisfied> with the quality and fit. If, for any reason, you are not satisfied, please return the unused saddle for a refund or exchange. Please realize that a new saddle won't sit completely down on the horse's back until it has been ridden several times. Full credit will only be given on a saddle if there are no signs of wear, dirt or use. A re-stocking fee may be assessed on saddles not in new condition.


ABOUT BACK-ORDERS

We make every attempt to have all items in stock. However, in the event an item is backordered, it will be shipped as soon as possible. We are not able to back-order an item that sells for less than $20.


PRICING & SPECS

• Merchandise prices and specifications are subject to change without notice.
• Typographic, photographic and/or descriptive errors are subject to correction. We apologize for any inconvenience.
• Not all products are available in all areas due to country, state or local laws.
• We reserve the right to limit product quantities to dealers.
• Actual shipping charges may apply.



DAMAGES & SHORTAGES

Immediately contact the delivering carrier and save all packing material for inspection. Damages and shortages must be reported within 72 hours.


EXTRA CATALOGS

If we sent you more than one catalog, please pass your extra copy along to a friend or send us the mailing label and we will correct future mailings.